Heather Shockney
Chief Operations Officer
PROFESSIONAL SKILLS
- Diversity, Equity, and Inclusion Initiative Implementation
- Diversity(Respectful Workplace) Program Development
- Advanced proficiency with Maple LMS, Salesforce, Cisco/WebEx Phone Systems
- Hardware/Software troubleshooting
- Proficient in Microsoft OfficeSuite
- Advanced proficiency in website development
- Social Media Management
- Content Creation
- Freelance Writing
- Software Development
- User Experience Design (UX)
- Managed and mentored remote teams of software developers situated across multiple states
- Partnered with clients at all phases of the Software Development Life Cycle including production support
- Online Education
- Storytelling
- Project Management
Contact
SUMMARY
20+ years of experience in private education, healthcare, social media management, content creation, freelance writing, and developing software, websites, & applications.
CERTIFICATIONS, TRAININGS, LICENSES
- User Experience Circuit, General Assembly
- Marketing Essentials, Cornerstone Foundation
- Nonprofit Social Media Strategies, Cornerstone Foundation
- Diversity & Inclusion: Lead the Change, Cornerstone Foundation
- Grant Seeking Essentials, Cornerstone Foundation
- Emerging Leaders Learning Pathway, Cornerstone Foundation
- Homeless Training for Nonprofits (Nonprofit’s Guide to Homelessness Core Training), Ryan Dowd, Homeless Training Institute
- Google Project Management, Coursera
- Salesforce Sales Operations, Coursera
- Diversity and Inclusion for HR, Cornell University
EDUCATION
- Fundamentals of Programming – Mined Minds Bootcamp, Nemacolin, PA 15351 & Waynesburg, PA 15370
- Therapeutic Foster Parent Training – NHS, Bridgeville, PA 15017
- High School Diploma – Carmichaels Area Senior High, PA 15320
ROLE WITH WEST VIRGINIA WOMEN WORK
Provides comprehensive support across the organization to ensure the mission, goals, and objectives are achieved. The Chief Operating Officer reports to the Executive Director.
- Oversee organization data management and administration of Salesforce to ensure accurate tracking and reporting.
- Create, manage, and maintain the organization’s website and social media accounts to enhance online presence and engagement.
- Lead storytelling initiatives and curriculum development, crafting impactful content for programs and outreach.
- Maintain and support technology infrastructure for staff and students, ensuring smooth operations and accessibility.
- Lead the SAFE program, developing and implementing program materials to align with organizational goals.
- Oversee the operations of the virtual classroom, ensuring seamless delivery of training and program activities.
